Go to your Keymaster Cabinet, or log in remotely if you are on the same internal network as the cabinet (Accessing the KeyMaster from your Computer.)
Click/touch the setup icon on the main screen under 'Departing' and 'Returning'
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Image AddedThen go 'Reports->'Status Inconsistency'
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It should now look like this. The key status on the cabinet and on Poolcar admin should now match.
Image AddedIf you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk