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Welcome to Smartrak's Customer Self Help 

Smartrak's Customer Self Help portal is designed to provide customers with all the information they need to set-up, use, maintain and manage the Smartrak system regardless of what role they play in the process.  

Please locate your topics based on your role and what you are trying to achieve or go to Self Help Full Contents for an overview of all topics covered in this portal.  

For system status and updates subscribe to the relevant status page below:

• Australia

• New Zealand

Please note these pages can be shared with your users as they are publicly available, more end user content will be moved here over time. 

Getting Started		PoolCar Booking Demo Videos
	Self Help Quick Start Card News, Releases & Outages Smartrak Glossary of Terms		General Users Pool Officer PoolCar Pool Manager
Service Desk		Smartrak Admin
	Service Desk Status Definitions Changing my password Organisations in Service Desk How do I create a order for Mobility (PoolCar, Keymaster, Keyless)? How do I create a request? Saving a Screen Print to My Request How do I search for previous/closed service desk tickets that I have raised? How do I attach a file to a Service Desk ticket? Service Portal Password Reset Setting up your Support Portal access		Smartrak Admin Overview and Useful Terms Managing Users and Permissions Managing Resources & their details Admin Reports Garmin Management Orders & Returns Smartrak Alerting Overview Smartrak Fleet & Asset Onboarding Training Follow up Links
Smartrak Map User		Smartrak Pool Booking Admin
	Smartrak Map Troubleshooting Map Tours & Overview Map Features & Customising your Map Dealing with Alerts Additional Features & Historical Information Smartrak Reporting		Smartrak Pool Booking Approvals New, Transferring & Removing Vehicles Location, Cost Centre, Categories & Reasons for Travel Smartrak Pool Booking Admin Overview Reporting & Mile Manager
Smartrak Pool Booking User		Smartrak Fleet Servicing
	Pool Booking Manual - Booking Only User Creating, Editing & Deleting a Booking Drivers & Passengers Smartrak Mobile Pool Booking		Fleet Servicing Overview Fleet Servicing Alerts & Reports RUC Services Hudo / Odo & Hour Clock
PoolCar Booking		Health & Safety
	Overview and Useful Terms Welcome to KeyMaster Registers Security & Permissions Bookings Pool Management PoolCar Reports Uploaders, Email & Page templates Account Settings, System Data & Utilities Troubleshooting 3G Keyless Entry PoolCar Video Tutorials Migrating to Azure 4G Keyless Entry and PoolCar		Safety Features Safety Devices Emergency Alerts

To raise a Support Ticket, order a new unit, or request assistance in any way, please contact us here via the Service Desk

We will endeavour to assist you as soon as possible.