Actions when a New Vehicle has been Installed
When a new vehicle is installed, there are some actions on the Client Admin user to ensure the resource is set up correctly.
Check the name and vehicle details (note that the rego/licence plate field is not editable by a customer and must be changed by a Smartrak administrator).
This is managed via the Smartrak Admin site > Manage > Resource Info - https://smartrak.atlassian.net/wiki/spaces/SCP/pages/642679257/Resource+Information#Resource-Info
Check the vehicle is assigned to the groups/users who need to view and report on it via the Smartrak app site.
This is managed either via Manage > Groups - https://smartrak.atlassian.net/wiki/spaces/SCP/pages/7307344
or Manage > Permissions - https://smartrak.atlassian.net/wiki/spaces/SCP/pages/11010081
Ensure the alerts are configured in Smartrak admin
This is managed in Smartrak Admin > Alerts - https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423873
Installation Email |
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The Client Administrator receives the Smartrak Install email, which comes from either website@smartrak.co.nz or website@smartrak.com.au), and includes the following information:  |
If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk |