Getting Started
- Sarah Masefield
- Lisa Tubb (Unlicensed)
- Katie Davison (Unlicensed)
- Steve Harcourt (Unlicensed)
Great to have you onboard with Smartrak, welcome!
In order to get you started with Smartrak you would have received an email asking you to complete two spreadsheets; User details with chosen user name and a Vehicle details list. Hopefully you have already returned these to Smartrak and we have set you up in the system. The email would have also provided Vehicle Installation guidelines and an Installer will be in touch with you soon, if they haven't already.
Next you should receive a welcome email prompting you to setup a password for both the Smartrak Admin & Smartrak App sites. The links to each site are listed below by the country our company resides and we recommend bookmarking these links.
Smartrak Admin
The Admin system enables companies to undertake a large number of administrative tasks themselves; from editing, creating and deleting users/resources, to resetting user passwords, granting permissions and managing your health & safety alerting requirements
New Zealand - https://admin/smartrak.co.nz or
Australia - https://admin.smartrak.com.au/
Smartrak App
The App site allows you to track your resources location, view history, generate reports and many other tasks.
New Zealand - https://app.smartrak.co.nz or
Australia - https://app.smartrak.com.au
Here is a handy matrix showing what actions are completed in the different systems
Action | Smartrak Admin | Smartrak App | Self-help | Service Desk |
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Create & Manage Users |
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Create & Manage Groups |
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Create & Manage Permissions |
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Manage Resource Details |
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Manage Driver ID |
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Create & Manage Alert Recipients |
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Create & Manage Attributes |
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Admin Reporting |
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View User History |
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View Unit History |
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Map Asset Export |
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Manage Fuel Stops |
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SUDO into App User Account |
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View Resources in Map |
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View Resource History |
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Acknowledge & Clear Emergency Alerts |
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Create & Manage Geofences |
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Create & Manage Map Tags |
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Utilisation Reporting |
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Behaviour Reporting |
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Location Reporting |
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View the Dashboard |
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Manage Compliance Services |
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Create & Manage other services |
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Booking Vehicles in for service |
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Create and Manage Graphs |
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Help with functionality |
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User guides |
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New install/swap/revisit/deinstall |
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Support for issue |
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Recommended Next Steps | |
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By going back to Self Help home page and clicking on the roles listed you are able to work through each role and section in more detail.
If you are unable to find the information you require please contact Smartrak via our Service Desk.
Getting Started Topics |
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Self Help | Service Desk | Service Desk Help | Knowledge Base | Smartrak Map Troubleshooting | Smartrak Portfolios