Troubleshooting - Driver has valid booking but car won’t open to RFID swipe

Common troubleshooting steps

1. Is there a light on the RFID reader

   1. Flat battery?

   2. Device non-responsive?

2. Is the light white? - no booking on the car

   1. Is it undercover or in spotty reception area?

   2. Is the driver at the right car?

3. There is a light, it’s purple but driver’s card isn’t unlocking vehicle

   1. Is driver’s card number in correct?

   2. Car may be un-primed - use spare key to re-prime vehicle. Recommend
      transferring booking for user for best user experience.

   3. Was the booking created by another user? It’s possible that the user created the
      booking by entering the users details in the full, rather than typing in their name
      and selecting off the drop down list.

      1. Bookings are fully linked to drivers when they are selected from the drop
         down - if their details are entered manually it does not link the booking to
         their user which may result in their RFID card not linking.

4. Did their booking require approval and wasn’t approved?

   1. This can be confirmed via the new booking calendar - if a booking has an
      asterisk then it is still ‘provisional’

   2. This can also be confirmed (and remedied) via the Provisional Bookings page.

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk