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1. Open your web browser and navigate to Smartrak Service Desk
2. Select the Service Request link 
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3. Complete the Support Request fields, example shown.

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4. For each device complete a row in the spreadsheet below 
   Note: there are different versions for NZ and Aus
   

   View file
   name AusOrderTemplate.xls height 250

    

   View file
   name NZOrderTemplate.xls height 250

    
    

Details that must be completed before the request can be processed are shown below
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A. The registration of the vehicle (note personal locators do not require this field) 
B. The reference name for the asset when viewed in the application (names cannot be duplicated in your organisation)
G. If the device requires a Garmin Yes/No
H. The location where the maintenance work will take place and a site name and contact number for coordination 
I. Any non standard inputs or hardware required

• • (Standard inputs are; Power Earth and Ignition)
  • (Standard Hardware is; AVL unit, Aerials and Wiring Loom)
  • (Standard personal locator hardware is; Personal locator and charger)
     

1. Save the sheet and attach it to the request 
2. Submit the request
3. If you have previously purchased hardware to complete the the order the job will be actioned, an over view of the process can be found here Smartrak BAU interaction
4. If a purchase is required to complete this request, the Customer Service Team will create a quote and reassign the request to you
5. Please attach a Purchase Order for the value required and a signed copy of the quote to the ticket, when this is completed the request will begin, an over view of the process can be found here Smartrak BAU interaction

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