Self Help Full Contents
- Knowledge Base
- Smartrak AVL - how often common events are generated
- How Idle is Calculated
- How are Posted (Real) Road Speed overspeed events generated
- GPS vs odometer mileage
- NZ 110km/h Speed Limit Upgrade
- Smartrak BAU interaction
- Timed Relay / Timed Power-Off Harness
- How are overspeed events generated from the AVL (not real road overspeed)
- Health & Safety
- Smartrak Portfolios
- Archive
- Archived - *Built in navigation tour
- Archived - Accessing Service Desk and Self Help
- Archived - *Reporting - which report shows what
- Archived - Outage Notifications
- Archived - RMA Form Download
- Archived - How do I set up a scheduled report?
- Archived - Troubleshooting browser issues
- Archived - Raising an order with Smartrak
- Archived - 9. Reporting on Groups
- Archived - Vehicle Behaviour Report
- Archived - Change Serviceability Check Reminder Email
- PoolCar Booking
- Overview and Useful Terms
- Trip Planning
- What's the difference between Pools and Campuses - do I need to use both?
- Active Vehicle Count
- Creating Booking Form Custom Fields
- Displaying Custom Fields on the Booking Calendar
- How do I delegate my PoolCar emails to my 2IC?
- Installation Instructions for Internal Hosting
- PoolCar App User Guide
- Sign In Page Link Not Correct
- PoolCar SysAdmin Menu
- Booking Overview on the booking form
- Welcome to KeyMaster
- KeyMaster - Installation & Setup
- KeyMaster Cabinet Quick Start Guide
- Downloadable installation and setup manual
- Mounting and Power-Data Connection guide
- Tips on introducing KeyMaster to staff
- Fitting the handle to the main door
- KeyMaster Required Network Permissions
- Safety Notices
- KeyMaster v2 - Mounting & Power / Data Connection Guide
- KeyMaster 3G/4G Connectivity
- KeyMaster User Guides
- KeyMaster - PoolCar Driver User Guide
- KeyMaster - PoolCar Administrator User Guide
- KeyMaster Check Out/In Prompts Examples
- Check Out Prompt - Valid Driver Licence
- Check In Prompt - Cleaning
- Check In Prompt - Damage or Issues
- Check In Prompt - Ending Odometer
- Check In Prompt - Fuel
- Check In Prompt - Nights Home Garaged
- Check In Prompt - Parking Location
- Check In Prompt - Private Use Percentage
- Check In Prompt - Starting Odometer
- Reporting on Prompt Answers
- KeyMaster - Frequently Asked Questions
- Accessing the KeyMaster from your Computer.
- Can I use cabinets in one part my organisation without affecting other offices?
- Help - I've forgotten my KeyMaster pin!
- How do I use the new Employee ID feature for recurring bookings?
- How do the KeyMaster cabinets talk to the PoolCar application?
- How do I package a KeyMaster cabinet to return to base for repair?
- How do I move a key to a different slot?
- How do I run a Status Inconsistency Report?
- How to power cycle my KeyMaster cabinet
- How to replace a lost or broken RFID tag
- Key status shows OUT but the key is still inside the cabinet
- Message says that it is too early to collect keys
- My key cabinet allows staff access cards, how do I use it?
- Permanently removing a temporarily removed key
- Swapping out an old Keymaster for a new Keymaster
- URGENT: Mains power lost at KeyMaster unit 'XXXXXX'
- How to replace the Keymaster rfid reader
- KeyMaster Cabinet V3 UPS Replacement and power check
- KeyMaster Smartrak Pool Booking (not PoolCar)
- KeyMaster - Installation & Setup
- Registers
- PoolCar - Importing/uploading a list of existing vehicles
- Vehicle Register - Adding, Archiving & Replacing Vehicles
- Asset Register - Adding, Archiving or Replacing Vehicles
- Vehicle Register v Asset Register v Bulk Vehicle/Asset Upload
- Changing a Vehicle's Campus
- Changing a Vehicle's Campus / Location / Department
- Using and Changing the Display Sequence on the Vehicle Register
- Driver Register - PoolCar
- Recall Register
- Serviceability Register
- Uploading Documents to the Document Register
- Lease Register
- Infringement Register
- Using PoolCar to Manage Vehicle Compliance and Servicing
- Incident Register - reporting Damage/Incidents in PoolCar
- Security & Permissions
- PoolCar User Levels/Roles - who can do what?
- PoolCar Password Reset / User Can't Login (Non-SSO)
- Adding new users to PoolCar - Non Single Sign On (SSO) Users.
- Elevating User to System Admin role - Single Sign On (SSO) Users
- A Driver licence is not verified yet the user can still make bookings
- Approval Triggers
- Priority Claims
- Restricting access to assets based on accreditation requirements
- Assigning vehicles to a Campus Admin
- Changing PoolCar URLs from http:/ to https:/
- List of PoolCar Web Services / APIs
- Bookings
- *NEW for Users* Battery Range for ZLEVs in PoolCar
- Creating and Cancelling Bookings in PoolCar - who can do it?
- How to create a booking in PoolCar
- Making a vehicle unavailable for a period of time
- PoolCar Mobile Website
- How do I Check Out/Check In from a mobile device?
- Late Return Alerts
- Adding a Passenger to a Booking in PoolCar
- Automatic Cancellation of 'No Show' Bookings
- Bulk Import Bookings
- Check In/Out
- Can't access New Bookings page
- The booking I made did not go into my outlook calendar
- Vehicle is out of action - damage/accident, maintenance
- Auto-reallocation of Bookings
- Advanced Search Options
- Transferring Bookings between vehicles
- PoolCar - Carpark Management
- PoolCar Cancelled Booking Search
- Part of a kit - Linking associated assets/additional vehicles to a parent vehicle in PoolCar
- How to set up booking reminder emails
- Searching Bookings in PoolCar
- Pool Management
- PoolCar - Pools - all you need to know
- Assigning Assets to Pools
- Assigning Pool Administrators Using the Pool Management Suite
- Access Groups
- Adding support for other fuel card formats
- Amending incorrect odometer readings
- Bulk Import Fleet Assets to PoolCar
- Calculating Charges For Vehicle Usage
- Campus Administration vs Pool Management
- Cost Centres and Project Codes
- Driver Licence Hierarchy (Australia)
- Driver Licence Hierarchy (New Zealand)
- Driver Licence Verification
- In/Out Board
- Home Campus - Adding and Viewing
- PoolCar Reports
- Expenses By Registration Number Report
- Fringe Benefit Tax (FBT) Report
- Fuel Consumption Report
- Internal Charging Report
- Lease Snapshot Report
- Log Book Report
- Pool Utilisation Reports
- Vehicle Utilisation Report
- General Ledger Journals (optional addition to PoolCar)
- PoolCar Driver-based Solutions (with Smartrak Telematics)
- Uploaders, Email & Page templates
- Account Settings, System Data & Utilities
- *NEW for Sysadmins* Battery Range for ZLEVs in PoolCar
- Robots
- Workflow for transferring registration plates from one vehicle to another
- Change the sender of the Booking Confirmation email
- Limiting how far into the future recurring bookings can be made (Max days of booking)
- How to change booking colours
- How do I provide multiple documents on Welcome Page
- How to edit the Support / Help page
- How to edit the Welcome Page T&C's
- Change Licence/Registration Plates
- Transfer Registration Plates to Another Vehicle
- Adding Custom Fields to PoolCar Booking Confirmation Emails
- Change Email Domain Name
- How to set System Messages
- Custom title for entries on the Check Out/In page
- Reallocation and Damage/Incident Settings & Alerts
- Adding Documents from the Document Register to emails and pages in PoolCar
- Turn off drivers licence details and retain driver records
- FleetCare Telematics Integration with PoolCar
- Customising the Calendar Header Fields
- Adding Custom Fields in Booking Emails
- Uploading your Logo into PoolCar
- How to update your driver licence details in PoolCar
- PoolCar Set-up and Onboarding Training Follow-up Links
- Troubleshooting
- Driver cannot see a specific asset in the booking calendar
- Emails not being received
- Booking not cancelled by no-show robot
- Max Recurring Date limit being ignored
- My email is listed as a vehicle contact but I don't see the vehicle under Campus Admin
- When editing a user account I can't see the check boxes for Sysadmin
- I can't select a return time on the booking form
- System message is being truncated
- Campus Admin has no cars assigned
- Duplicate Regos on the Key Map in PoolCar
- Unlock User Account
- Booking form is Read-only
- Incorrect details on Summary of Calendar invite attached to booking confirmation email
- 3G Keyless Entry
- Adding a New Location to Keyless Admin
- Adding a New Vehicle to Keyless Admin
- Create a New Master Card for Keyless Entry Access
- Driver has accidentally locked themselves out
- Driver’s booking was cancelled but they already have the car out
- Priming a vehicle
- Remotely Unlock or Lock Keyless-Equipped Vehicle
- Troubleshooting - Driver has valid booking but car won’t open to RFID swipe
- Understanding the Keyless unit modes
- View the Keyless Device's Event Logs
- Keyless Troubleshooting Workflow - Departing
- Keyless Troubleshooting Workflow - Returning
- Creating a User Account on the Rolln Dashboard
- Saving an RFID card to your driver profile
- PoolCar Video Tutorials
- Migrating to Azure
- Draft - Using 4G Keyless Entry and PoolCar
- Overview and Useful Terms
- Getting Started
- Smartrak Pool Booking User
- Smartrak Fleet Servicing
- Smartrak App - Map User
- Smartrak Map Troubleshooting
- Map Tours & Overview
- **New** Smartrak Insights - User & System Information
- **UPDATED** Smartrak Dashboard - User Guide
- Smartrak Proof of Activity User Guide
- How to view a location on Google Streetview
- How to view property owners (NZ only)
- How to Search for a Driver *legacy
- Smartrak iButton/Buzzer Driver Guide
- Smartrak OBD II User Guide
- Smartrak Garmin DriveAssist/DriveSmart User Guide
- Archived - Smartrak Tilt Switch (Man-down) Pendant User Guide
- What do the Map icons mean?
- Overview of Smartrak App Site Home Screen
- Logging into the Smartrak App site
- How do I change between base map, aerial view and speed zones?
- Smartrak Non-Powered Asset Tracking User Guides
- Map Features & Customising your Map
- How to create a Geofence
- How to view a Geofence
- How to edit & redraw a Geofence
- Smartrak Insights - Enabling 'Availability' Feature on Geofence
- *New* Geofence Class feature enhancement
- How to Create a Map Tag
- How to add additional points of interest on the map (GIS Import)
- How to switch between Name/Rego/Driver name displayed on Map
- How to turn on/off Map Layers
- EVRoam Map layer
- 5 lesser known map features
- Additional Features & Historical Information
- Dealing with Alerts
- Smartrak Reporting
- Smartrak Reporting Overview
- How to run a Standard Report
- Activity Report
- Daily Usage Report
- Device Health Report
- Driver-Based Reporting **UPDATED**
- People / Identifications etc - what does it all mean?
- How Driver-Based Reporting Works **New**
- Matrix of Driver Reports & Identification
- Smartrak Identify App - Driver User Guide **NEW**
- Smartrak Identify App - Admin User Guide **NEW**
- Smartrak Assigned Drivers
- Driver Based Reporting - Duplicate Users/Persons
- Driver Trip Report **NEW**
- Driver Overspeed Severity Report **UPDATED**
- Driver Overspeed Period Report **UPDATED**
- Fleet Utilisation Report
- Fuel Integration and Reporting
- Location Report - where are my assets right now?
- Overnight Usage Report
- How do I use Overspeed Reporting?
- Trip Report
- Vehicle Behaviour Report
- Vehicle Score Report
- How to Schedule a Standard Report
- Geofence Report
- Trips out of Geofence Report
- Oops, something broke! error message - cause and fix
- Booking Utilisation Report - Smartrak Pool Booking
- How to Edit a Scheduled Report
- Smartrak Pool Booking Admin
- Smartrak Pool Booking Approvals
- New, Transferring & Removing Vehicles
- How do I add a new tracked vehicle into Smartrak Pool Booking?
- Pool Booking - Associating Plant to Resource
- How do I remove Vehicles from Pool Booking?
- How do I change an Existing SMA-xxxx to New Vehicle?
- How do I add a new untracked (virtual) vehicle into Pool Booking?
- How do I replace a vehicle in Pool Booking and Transferring Existing Bookings to Another Vehicle?
- Location, Cost Centre, Categories & Reasons for Travel
- Smartrak Pool Booking Admin Overview
- Reporting & Mile Manager
- Smartrak Admin
- Smartrak Admin Overview and Useful Terms
- Managing Users and Permissions
- Managing Resources & their details
- Smartrak Admin Cost Centres *NEW*
- How to update A Vehicle Odometer (and Hubo) in Admin
- How do I update vehicle details (name, etc.)?
- Resource Information
- How do I change a device name (not AVL)?
- How to activate and update a hubo for a new resource
- How do I add a photo of my vehicle
- How do I change the driver details in the info box?
- How do I update the Notes section for my vehicles?
- How to log a Deinstalled Resource to change the status on the map
- How to setup iButtons for Driver ID
- How to edit an iButton for driver ID
- NEW - iButton Migration Process (for use with NEW - Driver Based Reporting)
- Vehicle Attributes
- How to group assets by colour (Filter categories)
- Admin Reports
- Vehicle Details Report & Groups Reporting
- Booking Report
- Company's Resources (all your tracked resources)
- Company's Users
- Drivers Licence (Pool Booking)
- Meter Reading Updates Report
- Odometer/Hubodometer/Hour at Time
- Reports By User - View Users Scheduled Reports
- Map Asset Export
- Vehicle Emissions Report (NEW)
- Garmin Management
- Orders & Returns
- Smartrak Alerting Overview
- Service Desk
- Service Portal Password Reset
- How do I attach a file to a Service Desk ticket?
- How do I search for previous/closed service desk tickets that I have raised?
- Saving a Screen Print to My Request
- Service Desk Status Definitions
- Changing my password
- Organisations in Service Desk
- How do I create a order for Mobility (PoolCar, Keymaster, Keyless)?
- How do I create a request?
- Setting up your Support Portal access