What is in the kit?
Each kit contains the following items:
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- Raise a request to purchase a refurbished unit via Service Desk
- Once you have accepted the quote please upload a purchase order
- Smartrak will dispatch your refurbished devices to the location you request
- When you receive the new devices, charge them fully, turn the devices on and take them outside where they can obtain GPS Satellite fix, to ensure the location is updated to receive an accurate current physical location
- As each of your existing devices come in from the field, call our customer service team to activate the replacement
(you should have both the old and the new devices in hand when you call - Pro Tip: the new device will have a named label the same as the existing device name shown when you are logged into the Smartrak system)
Note: if the GPS has not been updated in the last 10 minutes, you may have to take the device outside while performing the activation - When Customer Service gives you the OK your new device is ready to use
Note: you should still test the emergency yourself and if you have third party monitoring confirm they are receiving the alert also - Return the old devices to us in the prepaid return bag
Note: the old device will no longer function once the new device is activated activated - Refurbished PL devices are provided with a 6 month replacement warranty.
What does it cost?
Your monthly service fee will remain unchanged
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Begin the process by raising a request at the service desk here: Service Desk
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For full details of the replacement programme please read this PDF.