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Auto Check-out/Check In
Within 15 5 minutes of a vehicle exiting its base geofence it will be checked out by the booking auto updater, and similarly within 15 5 minutes of it re-entering its base geofence it will be checked in automatically by the auto updater.
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The booking auto updater tries to find the geofence enter/exit event closest to the booking start/end times to use for the check-out/check-in time. If the geofence enter time is after the booking end time then the booking is updated at the next 15 5 minute execution of the booking auto updater, if, however the geofence enter time is before the end of the booking then the system waits to see if there another geofence enter event closer to the end of the booking after the booking end time. This is in case the driver takes the vehicle in and out of the geofence more than once during the booking.
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The action that the system performs when a vehicle is not back 15 minutes before the start of a booking depends on the "When a vehicle is not back 15 minutes before a booking:" setting. This can be one of the following options:
Allocate new vehicle: If the vehicle is outside the geofence 15 5 mins before the start of the booking, then the system will attempt to allocate another vehicle which:
is available
matches one of the vehicle type and groups of the original booker,
is inside its base geofence.
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Notify Driver: If the vehicle is outside the geofence 15 5 mins before the start of the booking, then the system will send an email to the driver to let him know that the vehicle they booked hasn't returned from its previous booking yet.
No Action: Nothing for the system to do here.
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If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk