If you're not receiving email messages generated by PoolCar, try these tips:
Spam Folder
The first place to check is your spam folder. The spam status of emails can change on a whim so while you may have received emails yesterday that could have changed today.
Are emails turned off?
Log in to PoolCar as a SysAdmin and go to Main Menu > Account Settings > Application settings
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Ask your IT department to relax the spoofing controls IF the email is sent from the PoolCar servers.
To fix this issue, your IT department will need to modify your email SPF settings by whitelisting either the Poolcar SPF DNS record or Poolcar server IP:
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Note: It is better to get the SPF record dynamically via a tool as it is guaranteed to be the correct SPF record (i.e., avoid many sources of truth). Using the server IP method can cause issues as the customer will need to update their SPF record if Smartrak needs to do any server changes. Whereas, using the Poolcar SPF DNS record means the customer wouldn't need to update their SPF record in the future. |
If the customer wants to use the Poolcar SPF DNS record:
Find the SPF record for poolcar.com (i.e. noreply@poolcar.com (the default email address for PoolCar)) using the MX Toolbox site (https://mxtoolbox.com/SuperTool.aspx?action=spf)
If the customer wants to use server IP whitelisting:
Add the Poolcar server1 and Poolcar firewall server2 on your SPF record.
1 List of PoolCar servers.
| Country/Reseller | Server name | IP Address |
|---|---|---|
| Australia | trsyd1.poolcar.net.augesyd1 | 119.9.43.47 119.9.52.23 119.9.128.69 (119.9.42.96.52.10,119.9.27.164) 119.9.27.94 119.9.27.128 119.9.52.58 |
| Americas | pcvir1.poolcar.net.au | 162.209.100.26 |
| UK/Europe | pclon1.poolcar.net.au | 162.13.124.139 |
| Customfleet | gesyd1prod-syd-app4.poolcar.net.au | (119.9.52.10,119.9.4227.96164) |
2 List of firewall servers.
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