Content Comparison

Section

Description

WHY

• Easy to use Support Portal providing single point of contact for your support requirements.
• Requests are directly logged to and managed by Smartrak’s Customer Service Team.
• Provides you with real-time updates of completed events, until request is completed and closed.
• Linked to Smartrak’s customer facing Knowledge Base/WIKI, ‘Confluence’

WHAT

• Smartrak Support Portal is a web-based online support desk.
• Log & view your service support requests.
• Service event updates are emailed to you when changes are made. Click on link in email to review.
• Access to ‘Confluence’ a self help database similar to Wiki

HOW

You can access the Support Portal via two means:

1. The direct link (URL) below
2. Or if you have access to Smartrak Admin (i.e. you have a Admin log on) you click on the 'Service Desk' in the right hand list of Quick Link options.

1. Click on the link below to access the Support Portal. Bookmark for future use.

Service Desk

2. Or if you have access to Smartrak Admin (i.e. you have a Admin log on) you click on the 'Service Link' in the right hand list of options.

• To log a Service Request. Click on the Support Request section. Complete support request form.

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• Review your support requests, click on link at top right hand corner

• DO NOT REPLY TO JIRA SYSTEM EMAILS AS THEY ARE SYSTEM GENERATED! You will need to log in to the Service Desk to respond.

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• Find an answer to your question. You can use the ‘Find a solution’ in the Service Portal or use link below to view the full ‘Confluence’ system.

https://smartrak.atlassian.net/wiki/display/SCP/Smartrak+Customer+Self+Help