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If you're not receiving email messages generated by PoolCar, try these tips:

Spam Folder

The first place to check is your spam folder. The spam status of emails can change on a whim so while you may have received emails yesterday that could have changed today.

Are emails turned off?

Log in to PoolCar as a

system administrator

SysAdmin and go to

Application Settings.

Main Menu > Account Settings > Application settings

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Search on the page (usually Ctrl-F to find) for "Stop all Emails". This should be set to No. If it is set to Yes - and you want to enable it - change the setting and scroll down to click the 'Save' button.

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Email Spoofing

Email spoofing is a kind of spam filter control used by your organisation's email server. Not every organisation has this enabled, but some do.

Maybe yours does which would explain why emails are not being received.

To 'spoof' an email means to fake who the email has been sent by

(surprisingly easy to do!)

. Your email server may be configured to assume that all legitimate email coming from your organisations email address MUST originate from within your organisation's server network. Any email that purports to be from your organisation that originates from OUTSIDE your network must therefore be fake.

PoolCar will send email messages on your behalf as though they have come from you, which may trigger the spoofing controls. There are numerous ways around this:

  1. Go to Sysadmin > Application Settings and change who the emails come from

.

  2. Try using noreply@poolcar.com in the System Email Address field. Make the ‘All emails come from System email address’ is set to ‘Yes' and ‘Booking emails com from Primary Contact’ is ‘No’

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   4. Send a test message by creating a new booking and ticking the 'send email receipt' to see if you receive the email. If you do receive the email then it was the spoofing controls stopping emails from reaching their intended person. In which case, you can leave the system email address as noreply@poolcar.com

; or ...

OR

  1. Ask your IT

team

  1. department to relax the spoofing controls IF the email is sent from the PoolCar servers. If you want to go down this path, log a support ticket

with the service desk and we'll

  1. via the Smartrak Service Desk and we will help you through the process

.


  • If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk