PLEASE REFER TO: Service Desk
Quick Introduction to Smartrak’s New Customer Support Portal
the Smartrak Support Centre
Section | Description |
WHY | - Easy to use Support Portal providing single point of contact for your support requirements.
- Requests are directly logged to and managed by Smartrak’s Customer Service Team.
- Provides you with real-time updates of completed events, until request is completed and closed.
- Linked to Smartrak’s customer facing Knowledge Base/WIKI, ‘Confluence’ Self Help
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WHAT | |
Portal - Centre is a web-based online support desk.
- Log & view your service support requests.
- Service event updates are emailed to you when changes are made. Click on link in email to review.
- Access to ‘Confluence’ a self help database similar to Wiki
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HOW | You can access the Support Portal via two means:
- The direct link (URL) below
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Or if you have access to Smartrak Admin (i.e. you have a Admin log on) you click on the 'Service Desk' in the right hand list of Quick Link options.
- - Click on the link below to access the Smartrak Support
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Portal- Centre. Bookmark for future use.
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https://smartrak.atlassian.net/servicedesk/customer/portal/3
2. Or if you have access to Smartrak Admin (i.e. you have a Smartrak Client Admin |
log on the LinkDesk' in the right hand list of Quick Link options.  Image Modified
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- To log a Service Request. Click on the
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Support Complete support request form.
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Complete the Service Request form. Compulsory fields are: - Summary
- Country
- Description
All other fields are optional. The more information you can supply the better, but Smartrak will come back to you if further information is required.  Image Added
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- Find an answer to your question. You can use the ‘Find a solution’ in the Service Portal or use link below to view the full ‘Confluence’ system.
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https://smartrak.atlassian.net/wiki/display/SCP/Smartrak+Customer+Self+Help
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- If you need to find out more information from here, you can click on Support Center just above Requests which will open the link to the Customer Self-help portal
Start typing in the key word you wish to search and the help articles will appear below  Image Added
If you cannot find what you need you can click on the Service Request at the bottom to open a service desk ticket. |