This page describes the process to request a hardware order for planned maintenance works, where stock is owned or required to be purchased
1. Open your web browser and navigate to Smartrak Service Desk
2. Select Support Request
3. Complete the Support Request fields, example shown.
4. For each device you wish to order, complete a row in the spreadsheet below:
Note: there are different versions for NZ and Aus
| Australia | New Zealand |
|---|---|
Details that must be completed before the request can be processed are shown below:
A. The registration of the vehicle (note personal locators do not require this field)
B. The reference name for the asset when viewed in the application (names cannot be duplicated in your organisation)
G. If the device requires a Garmin Yes/No
H. The location where the maintenance work will take place and a site name and contact number for coordination
I. Any non standard inputs or hardware required
- (Standard inputs are; Power Earth and Ignition)
- (Standard Hardware is; AVL unit, Aerials and Wiring Loom)
- (Standard personal locator hardware is; Personal locator and charger)
5. Save the sheet and attach it to the request
6. Submit the request
7. If you have previously purchased hardware to complete the the order the job will be actioned, an overview of the process can be found here Smartrak BAU interaction
8. If a purchase is required to complete this request, the Customer Service Team will create a quote and reassign the request to you
9. Attach a Purchase Order for the value required and a signed copy of the quote to the ticket, when this is completed the request will begin.