Reallocation and Damage/Incident Settings & Alerts

Automatic Reallocation of damaged vehicles

Based on an organisation's system settings, a vehicle that has been flagged as damaged on check-in can automatically be made unavailable via Maintenance booking for 3 days. This is the default setting, which can be customised as required.

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Reallocation and damage/incident alert recipients

You can specify who receives the notification, either vehicle contacts, sysadmins or Pool Managers for that vehicle's Pool.

 Damage/Incident notifications can be configured by

• Go to Sys Admin Main Menu > Applications Settings > Robots  > Reallocation and damage/incident alert recipients

• Choose which option is suitable from the dropdown menu

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The notification email will look similar to this screen shot below and will explain what has happened and confirm the Maintenance Booking has been created against the vehicle.

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk