URGENT: Mains power lost at KeyMaster unit 'XXXXXX'

An email is sent to all Sysadmins if the mains power is lost on a KeyMaster and it is running on battery-backup.

The email will come from the PoolCar System Email address (configured in Application Settings) which is normally noreply@poolcar.com

The most likely reasons are either the unit has been unplugged from the wall, or a circuit-breaker has been tripped.

Often the outage will only be temporary, but please check the unit to have power reinstated.

The emails will be sent every 15 minutes whilst the power is still out.

Note: Battery backup will last 4-12 hours depending on usage, charge level and environmental factors.

If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk