Emails not being received

Log in to PoolCar as a SysAdmin and go to Main Menu > Account Settings > Application settings

Find the setting Stop all Emails in the Emails group. This should be set to No. If it is set to Yes - and you want to enable it - change the setting and scroll down to click the 'Save' button.

Email spoofing is a kind of spam filter control used by your organisation's email server. Not every organisation has this enabled, but some do.

To 'spoof' an email means to fake who the email has been sent by. Your email server may be configured to assume that all legitimate email coming from your organisations email address MUST originate from within your organisation's server network. Any email that purports to be from your organisation that originates from OUTSIDE your network must therefore be fake.

PoolCar will send email messages on your behalf as though they have come from you, which may trigger the spoofing controls. There are numerous ways around this.

1. Go to Sysadmin > Application Settings and change who the emails come from
2. Try using noreply@poolcar.com in the System Email Address field. Make the All emails come from System email address is set to ‘Yes'. These settings are found in the Emails group
   
3. Set Booking emails com from Primary Contact is ‘No’, found in the Bookings tab
   
4. Send a test message by creating a new booking and ticking the 'send email receipt' to see if you receive the email. If you do receive the email then it was the spoofing controls stopping emails from reaching their intended person. In which case, you can leave the system email address as noreply@poolcar.com