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Quick Introduction to Smartrak’s New Customer Support Portal
Section | Description |
WHY | - Easy to use Support Portal providing single point of contact for your support requirements.
- Requests are directly logged to and managed by Smartrak’s Customer Service Team.
- Provides you with real-time updates of completed events, until request is completed and closed.
- Linked to Smartrak’s customer facing Knowledge Base/WIKI, ‘Confluence’
|
WHAT | - Smartrak Support Portal is a web-based online support desk.
- Log & view your service support requests.
- Service event updates are emailed to you when changes are made. Click on link in email to review.
- Access to ‘Confluence’ a self help database similar to Wiki
|
HOW | - Click on the link below to access the Support Portal. Bookmark for future use.
https://smartrak.atlassian.net/servicedesk/customer/portal/3 - To log a Service Request. Click on the Support Request section. Complete support request form.
- Review your support requests, click on link at top right hand corner
- Find an answer to your question. You can use the ‘Find a solution’ in the Service Portal or use link below to view the full ‘Confluence’ system.
 https://smartrak.atlassian.net/wiki/display/SCP/Smartrak+Customer+Self+Help |
