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Getting Started

What is the Smartrak PoolCar App?

Smartrak PoolCar App is for customers with a mobile workforce who want to manage their PoolCar bookings on the go.

The app provides instant access to create, edit or cancel bookings and lock and unlock vehicles for keyless entry customers. 

The app offers a seamless experience with the ability to work offline and online with the app utilising the phones phone's Bluetooth technology when out of coverage to lock & unlock a vehicle.

*NEW* There is also enhanced Passenger management functionality, allowing drivers to register an Odometer reading and time against individual Passengers as part of a wider trip.

Downloading the Smartrak PoolCar App

The Smartrak PoolCar App can be found on the Apple app store and Google Play store

You can find also the user guides below

Logging In

Enter the URL

• Enter the PoolCar URL you use to access the website via your web browser e.g. http://xyz.poolcar.com

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• Click ‘Set URL’

Sign into PoolCar

• Click ‘Sign In’

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• Enter your PoolCar credentials

• Click ‘Sign In’

•  The app will then download your details and pre-load the app with your site’s customizations

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Choose a Passcode

• Choose a 4 digit passcode that will be used to access the app on future visits

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• Re-enter the passcode to confirm it

• After your initial sign in you will only be required to use your passcode to access the PoolCar app going forward

Reset your passcode

• If you’ve forgotten your passcode you can use the Forgot passcode? to re-sign into PoolCar and choose a new passcode.

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New Bookings

Create a New Booking

Bookings list

• The landing page shows all bookings and from the start of today onwards

  • New - Not yet checked out

  • Checked out

  • Checked in

•  Tap the (+) button on the landing page to start creating a booking.

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Enter booking details to find available assets

• Choose a pickup date, time

• Choose a return date, time

• Optionally choose a Pool – only vehicles within this Pool will be shown

• Optionally choose a Type – only vehicles with this body type will be shown

• Optionally select a Keyword Tag – only vehicles with this tag will be shown

• Tap Search for Availability to show a list of all vehicles that are available and match the filters you’ve entered.

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Select asset from available assets

• All available assets will be shown – tap the one you would like to book.

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Answer custom fields and finish creating the booking

• Answer any custom fields you are prompted with

• You may see a text field requesting information to by typed in (e.g. Purpose / Destination)

• You may also have to select an value from a drop down list (e.g. agreeing to declarations)

• Booking will be created – you will be given your booking number in the Create Booking Success! prompt.

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Existing Bookings

View Existing Bookings

• All upcoming bookings from today onwards will appear on the landing page

• They are listed in order of when they are due to start

• Each booking will be shown in a different colour depending on it’s check out/in status

  • New - Not yet checked out

  • Checked out

  • Checked in

• Each time this page refreshes it will grab the latest booking information from the cloud

• This includes an unique key for Keyless Entry over Bluetooth for any existing bookings. This will be used to securely unlock the car even when you are out of cellular reception.

• Pull down on the list to refresh the list

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Edit existing bookings

• From the landing page tap on an booking to view it in more detail. This will bring up the booking details page where all information on the booking will be shown

• From the three dot menu you can edit the booking via Edit

• Editing the booking will highlight editable fields – simply tap the field to edit the value

• Tap the [tick] tick to save changes, or the [cross] cross to cancel the changes

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Cancel Existing Bookings

• From the landing page tap on an booking to view it in more detail. This will bring up the booking details page where all information on the booking will be shown

• From the three dot menu tap the Cancel booking option

• Confirm the booking should be cancelled with Yes

  • Alternatively, stop the process with No

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Check Out/In (non-Keyless)

Check Out Booking

Booking details 

• From the landing page tap on an booking to view it in more detail. This will bring up the booking details page where all information on the booking will be shown

• From the three dot menu tap the Check out option

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Check out prompts

• Agree to the Check Out prompts that appear

• Company’s phone within vehicle policy

• Confirm you have a valid driver’s licence

• Remember to note that starting and ending odometer for your booking

• Any of these prompts may be hidden by via depending on your PoolCar settings

• Tap Agree to continue

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Check out

• Tap Check out to start your booking

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Check In Booking

Booking details  

• From the landing page tap on an booking to view it in more detail. This will bring up the booking details page where all information on the booking will be shown

• From the three dot menu tap the Check in option

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Check in prompts

• Report on how much fuel was remaining in the tank at the time of check in

• Confirm if there is an damage/issues to report to your PoolCar administrators

• Report the percentage of your trip that was private use

• Enter the starting and ending odometers

• Any of these prompts may be hidden by via depending on your PoolCar settings

• Tap Check in to complete your booking

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Check Out/In (Keyless)

This section only applies to vehicles with a Smartrak Keyless Entry device installed – for checking out and in vehicles without Keyless Entry see the next section.

Check Out booking

Booking details 

• From the landing page tap on an booking to view it in more detail. This will bring up the booking details page where all information on the booking will be shown

• From the three dot menu tap the Check out option

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Check out prompts

• Agree to the Check Out prompts that appear

  • Company’s phone within vehicle policy

  • Confirm you have a valid driver’s licence

  • Remember to note that starting and ending odometer for your booking

• Any of these prompts may be hidden by via depending on your PoolCar settings

• Tap Agree to continue

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Unlock and check out

• Tap Unlock and Check Out and the app will start broadcasting to the keyless device within the vehicle via Bluetooth.

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• If it is unable to locate the device you will be able to retry via Bluetooth, or attempt an Unlock using cloud and check out.

• This may be caused by how far away you are from the vehicle – make sure you’re at the correct vehicle if it doesn’t succeed.

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Re-unlock vehicle

• From the booking details page, tap the Unlock option in the three dot menu.

• The app will attempt to unlock the vehicle via Bluetooth

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Check In booking

Booking details  

• From the landing page tap on an booking to view it in more detail. This will bring up the booking details page where all information on the booking will be shown

• From the three dot menu tap the Check in option

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Check in prompts

• Answer all check in prompts

  • Report on how much fuel was remaining in the tank at the time of check out

  • Confirm if there is an damage/issues to report to your PoolCar administrators

  • Report the percentage of your trip that was private use

  • Enter the starting and ending odometers

• Any of these prompts may be hidden by via depending on your PoolCar settings

• Tap Lock and check in

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Lock and check in

• The app will try to lock the vehicle via Bluetooth

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• If it is unable to locate the device you will be able to retry via Bluetooth, or attempt an Lock using cloud and check in.

  • This may be caused by how far away you are from the vehicle

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Additional Help & Support

If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk