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Example Process for Managing Emergency Alerts

  • While each organisation has various internal health and safety regulations and processes to adhere to, Smartrak has observed the following emergency escalation process to be common to its customers:

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IMPORTANT NOTE: For Personal locator devices only - Whitelisted numbers must not have the caller ID blocked (private number) - landline or mobile. Blocked caller ID numbers will be unable to call the device in the event of a duress alarm. It will just ring out. 

  • If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk 

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