Page Comparison

High Impact & Rollover Alerting on the Smartrak Map

On the Smartrak Map, the alert will indicate with a siren and a flashing yellow and red icon. The alert type (Rollover at Rest or Significant Force) is displayed in the Extra info box.

On the map, users will have the option to clear or acknowledge the emergency as well as entering the action taken in response to the emergency.

Acknowledgingthe event will mark the emergency event as acknowledged, which indicates you’re aware of the emergency and are taking ownership for following up on it, but it is not yet cleared.

When the issue has been resolved, type in the appropriate notes and mark the emergency as cleared. The user who cleared the event and the action taken will be recorded.

Please be aware that acknowledging or clearing the alert will affect all users, so please only take these actions once you have taken ownership of the alert.

High Impact & Rollover Alert Notifications

Alert recipients will receive a text message and/or an email message stating there has been a Significant Force event

Rollover at Rest

Sudden Acceleration (G-force over 3G)

Vehicles in for repair - Suppress HIR

When a vehicle is in for servicing, maintenance, repairs etc, sometimes while the service agent is working on a vehicle, it can trigger a false-positive HIR alert.

Smartrak has a process where we can suppress the alert when a vehicle is at a service agent.

The process involves creating a suppression geofence around the service agent which will suppress all alerts that are generated within that location.

Please note that this is a Smartrak Administrator only function (internal to Smartrak).

To enable this, please create the geofences under your own Smartrak App (https://app.smartrak.co.nz or https://app.smartrak.com.au)

account and raise a ticket in the Smartrak Service Desk with the names of the geofences that you want to be suppressed, and we will create them.