From time to time you may be requested to provide a 'screen dump' of the problem you are experiencing.
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Our Customer Support Team may ask you to upload a screen print to the Support Request. This enables us to see what you are seeing and helps us to diagnose the issue you are experiencing.
Saving a Screen Print to My Request |
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- right click on mouse - select paste or
- press Paste at the top left of the screen
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- take note of the file name and location
- saving to your desktop is often the easiest
Add the file to your support portal request:
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