Saving a Screen Print to My Request

Owned by Sarah Masefield
Last updated: 09 Jul, 2024 by Sarah Masefield
1 min read

  • Our Customer Support Team may ask you to upload a screen print to the Support Request. This enables us to see what you are seeing and helps us to diagnose the issue you are experiencing.

 

Saving a Screen Print to My Request

Saving a Screen Print to My Request

  • Go to the page that displays the problem at hand.

 

  • Press 'Print Screen' key on your keyboard

    1. generally displayed as PrtScn/Print Screen/Snipping Tool (or similar)

      1. normally on the top row towards the right

      2. sometimes at the bottom to the right of the space bar

        NOTE: If the key is dual function you may have to press Alt to complete the task

  • Open your word processing program (Microsoft Word) and paste the contents of your clipboard into a Word File and save.

 

  • Log into the Service Desk and locate the CSD ticket you want to add the file to.

 

  • Click on the paperclip at the side of the comment bar - a window will appear with your folders and files. Select the file you just saved and upload.

 

 

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