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You will need to log into the service desk to check the notification settings for this.

https://smartrak.atlassian.net/servicedesk/customer/portal/3/create/15 and log in

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Locate the ticket that you are not getting notifications about - top right of the screen, select Created by me

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Image RemovedEnabling notifications via the Service Desk will ensure you do not miss an update or comment from Smartrak.

You can disable and enable notifications easily, by selecting either Don’t Notify Me or Get Notifications when in a ticket.

Follow the below instructions to check if you are not receiving notifications.

I'm not getting notifications on my tickets - what do I do?
Log in to the Service Desk
Navigate to your requests and locate and select the request you are receiving/not receiving notifications for. Image AddedImage Added
Check this says "Don't notify me" as opposed to "Get Notifications" as this will determine whether Jira sends you notifications on the ticket or not.

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Image AddedImage Added If this has been set up correctly and you are sill not receiving notifications, check your spam filter, your junk mail folder and your firewall, all can have an impact on your ability to receive Jira notifications.

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