Versions Compared

Old Version 4

changes.mady.by.user Hass Herbert (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Sarah Masefield

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

You will need to log into the service desk to check the notification settings for this.

Navigate to Service Desk and log in

Image Removed

Locate the ticket that you are not getting notifications about - top right of the screen, select Created by me

Image Removed

Image Removed

Enabling notifications via the Service Desk will ensure you do not miss an update or comment from Smartrak.

You can disable and enable notifications easily, by selecting either Don’t Notify Me or Get Notifications when in a ticket.

Follow the below instructions to check if you are not receiving notifications.

I'm not getting notifications on my tickets - what do I do?

  • Navigate to your requests and locate and select the request you are receiving/not receiving notifications for.

Image AddedImage Added

  • Check this says "Don't notify me" as opposed to "Get Notifications" as this will determine whether Jira sends you notifications on the ticket or not.

...

Image AddedImage Added

Image Removed

  • If this has been set up correctly and you are sill not receiving notifications, check your spam filter, your junk mail folder and your firewall, all can have an impact on your ability to receive Jira notifications.

Self Help | Service Desk | Service Desk Help | Knowledge Base | Smartrak Map Troubleshooting | Smartrak Portfolios