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• While each organisation has various internal health and safety regulations and processes to adhere to, Smartrak has observed the following emergency escalation process to be common to its customers:

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IMPORTANT NOTE: For

Personal

locator devices only -

 Whitelisted numbers must not have

 the caller ID blocked (private number) - landline or mobile. Blocked caller ID numbers will be unable to call the

device in the event of a duress alarm. It will just ring out. 

• If you are unable to find an answer to your question in here please log a support request via the

• Smartrak Service Desk