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The below suggestions will usually resolve most login issues.
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Step-by-step guide |
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Navigate
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to to Smartrak App (NZ or AU) It is important to navigate to the correct website as the last login page used
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is often is often the password reset page.
Confirm the right username is being used (these are case sensitive) Make sure that the computer isn't automatically filling in the username or password box with an incorrectly saved username or password. If the above have not worked - instead of pressing enter on the keyboard after entering username and password, select and click on the "login" button with mouse.
(Certain browsers can have difficulty with the 'enter button' with this and try to enter things twice).
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For information on resetting your password go to How do I reset my password?
If the problem persists please log a support request via the Smartrak Service Desk