How do I reset my password?

Owned by Sarah Masefield
Last updated: 17 Apr, 2024 by Sarah Masefield
2 min read

This page demonstrates how to reset your user login if you have forgotten your password.

For existing users to reset their passwords.

For existing users to reset their passwords.

You can request a password reset to be sent to your email address.

For details on how to reset a users password as an administrator please follow the following link: How do I manage User Accounts?

Step-by-step guide

Please follow the below steps to resolve issue

1. Open your browser and go to Smartrak App (NZ or AU)

2. Click on the 'Forgot your password?' link under the green Log in button

3. In the next window enter your username or email address, then select Send instructions

4. A password reset email will be sent to the email account registered to your Smartrak login



5. If successful you will see the message below.



6. If you do not see the success message, please contact your organisation's Smartrak System Administrator and request a password reset.

7. Once successful, navigate to your email and click on the link to reset your password.







  • If your problem persists please log a support request via the Smartrak Service Desk