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First you will need to download this file and fill in the fields for your request.

Log in to the Service Desk using your email address and the password you have set.

Determine the nature of your request and select the appropriate option . Unless you are an employee of Fonterra, have a Security Monitored device or use PoolCar, in this case you would like to order mobility, so select poolcar.(For this request, you would select PoolCar)

As you would like to order something, select Mobility Purchasing.

You will then be taken to the Mobility Purchasing form.

Goto Go to the link at the top of the page to download the form

• This will need to be filled in, the CSD number at the top of the form is for our reference only.

You then need to fill the form out

• Country

• Company

• Name

• Contact number

• Shipping location

• Attach the completed form from above

Please ensure the form is attached to the ticket

Click on 'Send' to have request logged.

You will receive an email with the details of your request.

You can view and add comments to your existing Service Requests from the Service Desk. Please see How do I search for previous/closed service desk tickets that I have raised for instructions on how to do this.