How do I create a order for Mobility (PoolCar, Keymaster, Keyless)?

Owned by Jacqueline La Grand

Last updated: 29 Dec, 2020 by Amelia Smith (Unlicensed)

2 min read

Raise a order request with Smartrak by using the online Service Desk
Requests are directly logged to and managed by Smartrak’s Customer Support Team from here

How do I create a request?

How do I create a request?

First you will need to download this file and fill in the fields for your request.

Log in to the Service Desk using your email address and the password you have set.
Determine the nature of your request and select the appropriate option (For this request, you would select PoolCar)

As you would like to order something, select Mobility Purchasing.

You will then be taken to the Mobility Purchasing form.

Go to the link at the top of the page to download the form
- This will need to be filled in, the CSD number at the top of the form is for our reference only.
You then need to fill the form out
- Country
- Company
- Name
- Contact number
- Shipping location
- Attach the completed form from above
Please ensure the form is attached to the ticket
Click on 'Send' to have request logged.

You will receive an email with the details of your request.
You can view and add comments to your existing Service Requests from the Service Desk. Please see How do I search for previous/closed service desk tickets that I have raised for instructions on how to do this

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