Saving a Screen Print to My Request

From time to time you may be requested to provide a 'screen dump' of the problem you are experiencing.

To complete this request, please follow the directions below:

1. Go to the page that displays the problem at hand
2. Press 'Print Screen' key on your keyboard
   1. generally displayed as PrtScn (or similar)
      1. normally on the top row towards the right
      2. sometimes at the bottom to the right of the space bar

NOTE: It the key is dual function you may have to press Alt to complete the task

You have now saved an image of your screen to the clipboard.

Next:

1. Open your word processing program (Microsoft Word)
2. Paste the contents of your clipboard into a word file:
   1. right click on mouse - select paste or
   2. press Paste at the top left of the screen
3. Save your newly created file
   1. take note of the file name and location
      1. saving to your desktop is often the easiest

Add the file to your support portal request:

1. Click on the paperclip at the side of the comment bar - a window will appear with your folders and files
2. Browse your folders and select the file you just saved

Done!

NOTE: Once this process is complete you can delete the file you saved if you don't require it for other tasks.