The Event Logs found via the Keyless Admin site can be a treasure trove when troubleshooting access to the device, or resolving any issues that have arisen
How to find the Event Log via Keyless Admin
On the Dashboard page, locate the vehicle on the left hand panel
Filter via the Locations drop down box
Filter via the Search bar - enter in part of the Licence Plate number and only those that match will appear
Right click on the vehicle and click the Event Log option
Filter the Event Log by keywords
Choose to show/hide Keep Alive events (which are sent every 15 minutes)
Common Keywords to Search
Concerned about units going offline?
Uncheck Omit KeepAlive entries and check the history - if there is a consistent event every 15 minutes then the unit was online during this time.
Alternatively, filter by rolln/online to see all times the unit has come back online from been offline
Use the booking number to confirm where an driver’s booking has been added, updated or deleted
Alternatively, you can filter by their WUID (card number) or an master card number to find similar information
auth/pass is when an driver card number was accepted (Master Card, or valid booking)
auth/fail is when an driver card number was not accepted (invalid booking)
rolln/mode will show any changes to the access mode of the Keyless Entry device
PoolCar Bookings
IDLE - there is no current/upcoming booking
RESERVED- there is an upcoming booking and it is waiting for a driver to check out the vehicle
IN PROGRESS- Booking in progress, waiting for it to be checked in and closed out
Tap n Go
MAINTENANCE - Device is out of action (usually if the vehicle is out for maintenance)
TAPNGO - The vehicle is ready for Tap n Go
IN PROGRESS- Vehicle is out with a driver, waiting for it to be tapped and closed out
If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk