From time to time you may be requested to provide a 'screen dump' of the problem you are experiencing.
To complete this request, please follow the directions below:
- Go to the page that displays the problem at hand
- Press 'Print Screen' key on your keyboard
- normally on the top row towards the right
- sometimes at the bottom to the right of the spacebar
NOTE: It the key is dual function you may have to press Alt to complete the task
You have now saved an image of your screen to the clipboard. Next:
- Open your word processing program (Microsoft Word)
- Paste the contents of your clipboard into your word file
- right click on mouse - select past or
- press Past at the top left of the screen