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Term

Definition/Description

GPS

Global Positioning System

GSM

Global System for Mobile communication

GLONASS

A space-based global navigation satellite system (GNSS) that provides reliable positioning, navigation, and timing services to users on a continuous worldwide basis freely available to all.

Vodafone Network

The SIMs inside NZ-based telematics devices are with Vodafone. Please check out their coverage map here - https://www.vodafone.co.nz/network/coverage/

Telstra Network

The SIMs inside AU-based telematics devices are with Telstra. Please check out their coverage map here - https://www.telstra.com.au/coverage-networks/our-coverage

Smartrak Admin

The administration of Smartrak takes place here:

NZ - https://admin.smartrak.co.nz/

AU - https://admin.smartrak.com.au/

Smartrak App

View your assets on the map, run reports, manage fleet servicing, view dashboard:

NZ - https://app.smartrak.co.nz/

AU - https://app.smartrak.com.au/

Self-Help

Smartrak Customer Self-help - a resource on all things Smartrak, found here - https://smartrak.atlassian.net/wiki/display/SCP/Smartrak+Customer+Self+Help

Service Desk

Smartrak Service Desk - any orders, queries, issues, log them here - https://smartrak.atlassian.net/servicedesk/customer/portal/3

Ticket

A request raised in the Smartrak Service Desk. Is in the format CSD-99999

RMA

Return Merchandise Authorisation. Authorisation given by our Technical Services team used to return hardware to Smartrak under warranty if requiring investigation and/or replacement

Posted speed limit

The posted speed limit of a public road, ranges between 30km/h and 110km/h

Event

An action created by a tracked asset - see this for a list of Map icons for different events What do the Map icons mean?

Trip

A trip constitutes a key-on event, moving from stopped/travelled/direction change event, and a key-off event performed by a tracked asset

Map tag

A point of interest marked on the Smartrak map, used for historical reporting purposes including time on site

Geofence

A virtual boundary used for utilisation reporting

User

A person with a user login to the Smartrak App site

People

A person that exists in Smartrak Pool Booking or as a Driver in Smartrak Admin. They DO NOT by default have a login to Smartrak App

Driver

A driver is a person who has been assigned to a vehicle. They can be assigned using the assigned driver functionality, Smartrak Pool Booking, PoolCar, Smartrak Identify App, button etc

Low-battery alert

When a vehicle or device gets to a certain level of voltage in the battery, an alert, configured in Smartrak Admin, can be set up to email or SMS a recipient

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