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All vehicles that run on a fuel that does not have an excise at the pump (e.g. diesel), or weigh more than 3.5 tonnes, are subject to road user charges (RUC) but if a vehicle is working off-road a RUC Refund can be claimed. Please note that this is for vehicles that are tracked with Smartrak’s AVL device. OBD-II devices are not currently supported for RUC.
New RUCOR Claim Form - December 2020
The Off-road customer number can now be 9 or 10 digits long, they were previously limited to 9 digits.
There is a new checkbox for customers who are claiming their first off-road claim. This is required to be checked if it is the customer's first time claiming a RUC licence.
There is an address field that is used when the customer is a first-time claimant or they have they do not know their customer number.
There is now a field for the bank name and account number. The account number must be 15 digits long (as the form only has 15 spaces).
We have also added blue question marks that display pop-over information about the data required.
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