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• Log into the Smartrak Map (NZ or AU)

• Navigate to the Fleet Servicing module

• Click on Alert management and click on Add new alert recipient

• Enter recipient's Name and Email address

• Select the frequency of Alert Emails 

  • Daily Alerts: Receive an alert every day for due services only.

  • Weekly Full Status: Receive an alert every week for all vehicles.

  • Weekly Due Services (recommended): This will alert on overdue and upcoming services, and will not include any services that are up to date and not within the alert period)

• Select the Services to receive alerts for.

  • Make sure to select the correct group and select 'No units' if you do not wish for that recipient to receive alerts for that particular service.

  • Please note: The system only allows the alert assignment to be set up for 'All units' or one particular group. In order to set up a service alert for multiple groups, this will need to be done per group.

• Select Add alert recipient

• The email that the recipient will receive will look very similar to this email below.

• It will be generated and emailed out at approximately 3am each Monday morning from reports@smartrak.co.nz

• It will include a list of all overdue (marked in red) and upcoming (marked in orange) services for those vehicles set up against each service.

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Delete or edit the recipient

• To Delete or Edit an Alert Recipient, locate them under Alert Management and either select the edit or delete box to the right of the recipient:

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• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk