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The intention of this help page is to provide a set of instructions to your general users and administrators on how end users can obtain first-level support.

You can edit

this

the support page content to suit your

organisations

organisation's process. To do this, follow these steps

  1. Log into PoolCar

  2. Go to Sysadmin > Main Menu

  3. Find Go to System Data > ‘Edit Content - Support Page’ under the System Data heading

  4. On the next pageEdit Content - Support Page, fill in the white text-box with your content.

    1. Help for Users should refer your general users to your main administrator for PoolCar, note this will be an internal contact.

    2. Help for Administrators should refer your administrators to Smartrak for Level 2 and 3 support, use this link so your Sysadmins can raise a ticket for support in the Smartrak service desk - https://smartrak.atlassian.net/servicedesk/customer/portal/3 

  5. Click ‘Submit’

  6. The page will be updated with your content

image-20250116-000413.png

  • If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk 

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