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How to edit the Support / Help page

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On the bottom of each page, there is a link for ‘Support/Help’.

Clicking this link takes the user to a generic help page.

The intention of this help page is to provide a set of instructions to your general users and administrators on how end users can obtain support.

You can edit the support page content to suit your organisation's process. To do this, follow these steps

  1. Log into PoolCar

  2. Go to Sysadmin > Main Menu

  3. Go to System Data > ‘Edit Content - Support Page’

  4. On the Edit Content - Support Page, fill in the white text-box with your content.

    1. Help for Users should refer your general users to your main administrator for PoolCar, note this will be an internal contact.

    2. Help for Administrators should refer your administrators to Smartrak for Level 2 and 3 support, use this link so your Sysadmins can raise a ticket for support in the Smartrak service desk - https://smartrak.atlassian.net/servicedesk/customer/portal/3 

  5. Click ‘Submit’

  6. The page will be updated with your content

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  • If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk 

Self Help | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting | Smartrak Portfolios

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