How to edit the Support / Help page

Editing the Support/Help page content

1. Log into PoolCar

2. Go to Sysadmin > Main Menu

3. Go to System Data > ‘Edit Content - Support Page’

Open

4. On the Edit Content - Support Page, fill in the white text-box with your content (examples below).

   1. Help for Users should refer your general users to your main administrator for PoolCar, note this will be an internal contact.

   2. Help for Administrators should refer your administrators to Smartrak for Level 2 and 3 support, use this link so your Sysadmins can raise a ticket for support in the Smartrak service desk - https://smartrak.atlassian.net/servicedesk/customer/portal/3 

5. Click ‘Submit’

6. The page will be updated with your content

Editing the User Guides content

1. Log into PoolCar

2. Go to Sysadmin > Main Menu

3. Go to System Data > ‘Custom User Guides’

4. In the Custom User Guides page, there are two Word documents you can download and edit with your specific content/settings.

   1. Download each Word document

   2. Edit the guides with your own content and settings

   3. Save as a PDF

   4. Upload into PoolCar

5. Your customised user guides will now be available via the User Guides link at the bottom of each page.

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk