Versions Compared

Old Version 6

changes.mady.by.user Katie Davison

Saved on

compared with

New Version 7

changes.mady.by.user Katie Davison

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
  • Our Customer Support Team may ask you to upload a screen print to the Support Request. This enables us to see what you are seeing and helps us to diagnose the issue you are experiencing.\


Saving a Screen Print to My Request
  • Go to the page that displays the problem at hand.


  • Press 'Print Screen' key on your keyboard
    1. generally displayed as PrtScn (or similar)
      1. normally on the top row towards the right
      2. sometimes at the bottom to the right of the space bar

        NOTE: It the key is dual function you may have to press Alt to complete the task

  • Open your word processing program (Microsoft Word) and paste the contents of your clipboard into a Word File and save.


  • Log into the Service Desk and locate the CSD ticket you want to add the file to.


  • Click on the paperclip at the side of the comment bar - a window will appear with your folders and files. Select the file you just saved and upload.
  1. SCP | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting | Smartrak Portfolios