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Enabling notifications via the Service Desk will ensure you do not miss an update/comment form Smartrak.

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I'm not getting notifications on my tickets - what do I do?


  • Navigate to your requests and locate the request you are not receiving notifications for.

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  • Check this says "Don't notify me" as opposed to "Get Notifications" as this will determine whether Jira sends you notifications on the ticket or not.


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  • If this has been set up correctly and you are sill not receiving notifications, check your spam filter, your junk mail folder and your firewall, all can have an impact on your ability to receive Jira notifications.

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