Page Comparison

This page demonstrates how to reset your user login if you have forgotten your password.

Why

For existing users to reset their passwords.

What

You can request a password reset to be sent to your email address.

How

For details on how to reset a users password as an administrator please follow the following link: How do I manage User Accounts?

Step-by-step guide

Please follow the below steps to resolve issue

a

1. Open your browser and go to Smartrak's website

(NZ or AU)

2. Click on the 'Forgot your password?' link under the green Log in button

Image Removed

Image Added

c

3. In the next window enter your username or email address, then select Send instructions

Image Modified

d

4. A password reset email will be sent to the email account registered to your Smartrak login

e

5. If successful you will see the message below.

Image Modified

f

6. If you do not see the success message, please contact your organisation's Smartrak System Administrator and request a password reset.

g

7. Once successful, navigate to your email and click on the link to reset your password.

Image Modified

If your problem persists please log a support request via the Smartrak Service Desk