On the bottom of each page in PoolCar, there is a link are links for ‘Support/Help’ . Clicking this link takes the user to a generic help page. and 'User Guides'
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The intention of this help page these pages is to provide:
a set of instructions for your general users and administrators on how end users can obtain
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customised user guides for your general users and Pool administrators.
Editing the Support/Help page content |
Log into PoolCar Go to Sysadmin > Main Menu
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Find Go to System Data > ‘Edit Content - Support Page’
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under the System Data heading
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next pageEdit Content - Support Page, fill in the white text-box with your content (examples below). Help for Users should refer your general users to your main administrator for PoolCar, note this will be an internal contact. Help for Administrators should refer your administrators to Smartrak for Level 2 and 3 support, use this link so your Sysadmins can raise a ticket for support in the Smartrak service desk - https://smartrak.atlassian.
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Click ‘Save’net/servicedesk/customer/portal/3
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Editing the User Guides content |
Log into PoolCar Go to Sysadmin > Main Menu Go to System Data > ‘Custom User Guides’
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Self Help | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting | Smartrak Portfolios