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• Sometimes you may see the extra info explanation "Forced onroad due to large odometer increase" against an

• Onroad Event in the Activity Report.

• • This usually happens when an admin updates the vehicle’s odometer in Smartrak.

  • So if the vehicle went offroad, then the admin updated their odometer, then the vehicle went back onroad, you'd get the distance travelled offroad + any further distance adjusted by the update.

• We catch this when it happens and force the vehicle onroad at the point of the odometer update. 

• If the vehicle is still offroad, it'll start them being offroad again as the travel event and they won't lose any km but it also won’t include the extra kms from the odometer update.

If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk