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- Our Customer Support Team may ask you to upload a screen print to the Support Request. This enables us to see what you are seeing and helps us to diagnose the issue you are experiencing.
| Saving a Screen Print to My Request |
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- Go to the page that displays the problem at hand.
- Press 'Print Screen' key on your keyboard
- generally displayed as PrtScn/Print Screen (or similar)
- normally on the top row towards the right
- sometimes at the bottom to the right of the space bar
NOTE: If the key is dual function you may have to press Alt to complete the task 
- Open your word processing program (Microsoft Word) and paste the contents of your clipboard into a Word File and save.
- Log into the Service Desk and locate the CSD ticket you want to add the file to.
- Click on the paperclip at the side of the comment bar - a window will appear with your folders and files. Select the file you just saved and upload.
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