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Device Health Report

The report is to assist in identifying units that are not communicating appropriately and may warrant further investigation

  • Log into the Smartrak Map site (NZ or AU)
  • Navigate to Reports
  • Select Device Health Report from the dropdown

  • Select all or some of the health statuses of the resource, Select the mode, individual or by group, and by resources.


Interpreting the results

An overview will show

  • Resources which have talked to our server within the last 24 hours are marked as 'OK'
  • Resources which haven't talked to our server in more than 1 day are marked as 'Uncertain' and should be reviewed as soon as possible, to ensure continued reporting accuracy
  • Resources which haven't talked to our server in more than 4 days are marked as 'Investigate Immediately' and should be reviewed as soon as possible, to ensure continued reporting accuracy




Here is the key for what vehicles are NOT included in the report - these will show under a subheading as Ignored with the reason in the details column

  • Resources tagged as virtual are not included. (These are records of historically tracked vehicles, i.e sold/disposed of
  • Resources with a master switch or timed relay are not included. (Relays and master switches can give false data against a vehicle not tracking)
  • Resources with a Device type of Trailer are not included
  • Resources with an Active State that is not 'Active' are not included

Please note:

Currently, this report only displays units that haven’t talked to our server. This means the report can still miss units that are talking to our server but haven’t been tracking correctly

Smartrak are working on enhancements  which are intended to include those vehicles that are still communicating with the server, but are showing tracking inaccuraciesResources can not have talked for many reasons, from being in a underground carpark, or the resource has been unused for a while.

We suggest that you ask the driver to use the vehicle and check on the map whether the vehicle can be seen.

If you are still unable to see the resource please put a ticket in our service portal Smartrak Service Desk , and we will investigate the issue for you.


  • If you are still unable to find an answer to your question, please log a support request via the Smartrak Service Desk

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