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  • Raise a request with Smartrak by using the online Service Desk

  • Requests are directly logged to and managed by Smartrak’s Customer Support Team from here.

How do I raise an order?

  • Log in to the Service Desk using your email address and the password you have set.

  • Select Install/Vehicle Swap

  • Complete the fields and enter as much information as possible to help us better assist you with your request. Note, fields with a red asterisk are mandatory

    • Summary

    • Description

    • Contact Name (for access to the vehicle)

    • Contact Phone (for access to the vehicle)

    • Maintenance Location (where the vehicle is located)

    • Asset Name

    • Asset Rego (if known and vehicle is already registered, if not known, please supply VIN number from dealer)

    • Make

    • Country

    • CompanyModel

    • Attach any documents of note

    • Share with (only for users who’s company is set up as an organisation in Jira)

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  • Click on 'Send' to have request logged.

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  • You will receive an email with the details of your request.

  • The Customer Support team will raise a quote and will send it through to you for signing/PO.

  • Once returned, the order will be processed.

  • You can view and add comments to your existing Service Requests from the Service Desk. Please see How do I search for previous/closed service desk tickets that I have raised for instructions on how to do this.


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