How do I place an order with Smartrak

Log in to the Service Desk using your email address and the password you have set.

Select Install/Vehicle Swap (note that you should also raise a request for a Deinstall/Deactivate so Smartrak can keep track of the status of your resources)

Or select Purchase if you want to raise an order for a Keymaster or other hardware that is not a telematics device.

Complete the fields and enter as much information as possible to help us better assist you with your request. Note, fields with a red asterisk are mandatory

• Summary

• Description

• Contact Name (for access to the vehicle)

• Contact Phone (for access to the vehicle)

• Maintenance Location (where the vehicle is located)

• Asset Name

• Asset Rego (if known and vehicle is already registered, if not known, please supply VIN number from dealer)

• Make

• Model

• Attach any documents of note

• Share with (only for users who’s company is set up as an organisation in Jira)

Click on 'Send' to have request logged.

You will receive an email with the details of your request.

The Customer Support team will raise a quote and will send it through to you for signing/PO.

Once returned, the order will be processed.

You can view and add comments to your existing Service Requests from the Service Desk. Please see How do I search for previous/closed service desk tickets that I have raised for instructions on how to do this.

If you are still unsure, please email our Customer Support team at support@smartrak.com