Allows you to create new and manage existing alerts and alert recipients.
...
| Keeping remote and traveling staff safe by having the ability to activate emergency alerts. Provides real-time location and status information |
|---|
When an emergency alert is activated who and how will they receive the alerts. These alerts are in addition to the alert that appears on the map screen. See How do I deal with Emergency Alerts? Important to have an action plan for your organisation around what happens when alerts are received;
Alerts can be received from:
|
Firstly - the Alert Type must be enabled by Smartrak: If the required Alert Type is not showing in Smartrak Admin, please raise a ticket in the Service Desk
Alert Types can include:
Log into the Smartrak Admin Site, select Alert in the left hand menu. 1. Recipients tab - Create a new Recipient including their Mobile Number and /or Email Fill-up Mobile Number if you want to assign SMS notifications to recipient. The recipient need to provide SMS Verification Code to activate this feature. For Email notifications, just fill-up recipient e-mail. click CREATE
To remove the recipient i.e. when a recipient leaves your organisation, select them from the drop down list in the Manage tab and click on Delete Recipient
2. Assign tab - Select the Alert Recipient and the Alert Type and confirm SMS and/or Email Alert & click SAVE (To remove the assignment against a recipient i.e. when a recipient leaves your organisation, remove the tick and select SAVE)  3. View Alert Assignment tab – view by Resource or Recipient - check all alerts are set up to go to the correct recipient – this is the final check  NOTE: If you are an alert recipient/have the authority to call a Personal Locator - If your workforce carry Personal locator devices, whitelisted numbers must not have the caller ID blocked (private number) - landline or mobile. Blocked caller ID numbers will be unable to call the device in the event of a duress alarm.
|
Self Help | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting | Smartrak Portfolios