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If you are booking in a vehicle for maintenance request or are receiving too many erroneous alert events you will need to undertake the following steps to disable the alert function of Accident Detection

• Log into the Smartrak Admin site (NZ or AU)
• Navigate to the Alert tab at the Bottom of the menu bar and select High Impact and Rollover Status
• Or use the direct URL to the High Impact and Rollover Status page here: (NZ or AU)

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• The page is for showing the current state of a unit's High Impact and Rollover function, and for disabling that function if it begins to act in an incorrect fashion or you have booked the vehicle in with a Smartrak installer for maintenance
• To use this feature, type in the registration of the vehicle you wish to disable High Impact and Rollover alerts on, and click the "Disable High Impact and Rollover Alerts" button
• This will disable High Impact and Rollover alerts on this vehicle until it is next installed

• Once you have disabled High Impact and Rollover alerts please navigate to the following address and create a maintenance request in the Service Desk
  • Also please note in the comments that you have disabled Accident alerting
• When the vehicle has been revisited by a Smartrak Installer the High Impact and Rollover status will be re-enabled automatically without user intervention

• If you are still unable to find an answer to your question, please log a support request via the Smartrak Service Desk